Responsible Gaming at Regal Rush
We built Regal Rush Casino to be a place where fun never turns into a problem. Every feature we offer below exists for one reason: keeping you in control of your play. We take this seriously because responsible gaming is not a checkbox for us — it is the foundation our entire platform sits on. If the entertainment ever stops feeling like entertainment, we want you to have the tools to step back immediately, without friction or delay.
Deposit Limits You Set, We Enforce
The moment you register, we give you the option to cap how much money flows into your account over any given day, week, or month. You pick the number. Once it is set, there is no workaround — the system will block any deposit that crosses that threshold. Increasing a limit requires a 24-hour cooling period so the decision cannot happen in the heat of the moment. Lowering a limit, on the other hand, takes effect straight away. We designed it this way deliberately. The bias is always toward protection, never toward letting you chase a loss. If you are unsure what a healthy limit looks like, start low and adjust upward only when you are confident the amount is comfortable. There is no minimum deposit limit you must set, but we strongly encourage every player — whether you deposit NZ$10 a week or NZ$500 — to have one active at all times.
Loss Limits and Wagering Caps
Beyond deposit limits, we offer net-loss limits that track your actual losses over a rolling period. If your net losses hit the cap you set, the system locks you out of real-money play until the next period resets. This is separate from deposit limits. Think of it as a second safety net for sessions where luck is simply not on your side. Wagering caps work similarly — you tell us the maximum total amount you want to wager across all games in a given week, and we enforce it automatically. Both tools are available in your account dashboard under "Responsible Gaming Settings" and can be adjusted at any time. Lowering is instant. Raising takes 24 hours to process. The combination of deposit limits, loss limits, and wagering caps gives you a layered defence that catches different patterns of risky play.
Session Time Limits and Reality Checks
Time can slip away when you are enjoying a gaming session. That is why we built session timers and reality-check notifications directly into the platform. You can set a session time limit — say, 60 minutes — and when that timer runs out, the session ends automatically. No "five more minutes" option. It stops. Alternatively, you can enable reality-check pop-ups that appear at intervals you choose (every 30, 60, or 90 minutes). These pop-ups show you how long you have been playing, your net wins or losses for the session, and a clear button to quit immediately. We do not hide the quit button in fine print or make it smaller than the "continue" option. Both buttons are equally prominent, because we want quitting to be as easy as continuing. These are small features with an outsized impact — our player feedback consistently confirms they are among the most valued tools we offer.
Self-Exclusion Options
If you feel that limits and reality checks are not enough, we provide full self-exclusion. You can exclude yourself from the platform for a fixed period — 6 months, 12 months, or 5 years. During the exclusion period, you will not be able to log in, deposit, or play any game. We will also stop all marketing emails and push notifications so there is zero temptation from our side. If you request permanent self-exclusion, we will close your account entirely and remove your details from our promotional databases for good. To activate self-exclusion, go to your account settings or contact our support team at any hour. We process self-exclusion requests within 24 hours, and once active, it cannot be reversed until the chosen period ends. This is intentional — the whole point of exclusion is that it holds firm even when the urge to play returns.
Cooling-Off Periods
Sometimes you do not need a full self-exclusion, just a breather. Our cooling-off feature lets you take a short break — 24 hours, 48 hours, 7 days, or 30 days. During the cooling-off window, your account is temporarily suspended. You cannot play, deposit, or access any games. Once the period ends, your account reopens automatically with all your balances and settings intact. Cooling-off periods are a lighter tool for moments when you recognise you have been playing more than usual and want to reset without the long-term commitment of full exclusion. There is no limit on how many cooling-off periods you can take — use them as often as you need.
Underage Protection
Gambling is strictly for players aged 18 and over. We verify every account through our KYC (Know Your Customer) process, which requires government-issued photo identification before any withdrawal is processed. If we discover that an underage individual has gained access to the platform, we will immediately close the account and return all deposited funds. We also recommend that parents and guardians use device-level parental controls and filtering software to prevent minors from accessing gambling websites. Services like Net Nanny and built-in parental controls on iOS and Android devices can block gambling-related content effectively.
Account Closure
If you want to stop playing permanently for any reason — not just gambling-related concerns — you can request a full account closure at any time. Contact our support team via live chat or email, and we will process the closure within 24 hours. Any remaining balance will be returned to your most recent deposit method. We will retain your data only as long as legally required for compliance and audit purposes, after which it is permanently deleted. Account closure is different from self-exclusion: closure is administrative, while self-exclusion specifically addresses problem gambling and triggers additional protections like marketing suppression.
Support Resources for NZ Players
You are never alone if gambling stops being fun. We encourage any player who is concerned about their habits to reach out to one of these trusted organisations. Gambling Helpline NZ provides free, confidential support to anyone in New Zealand affected by gambling — call 0800 654 655 any time, day or night. Internationally, GamCare offers counselling, advice, and practical tools for managing gambling behaviour. BeGambleAware is another excellent resource with self-assessment tools, treatment directories, and educational material. We link to these organisations because we want you to have immediate access to professional help if you need it. Our own support team is also trained to recognise signs of problem gambling and can guide you toward the right tools or external resources during any conversation.
At Regal Rush Casino NZ, we believe that the best gaming experience is one where the player always stays in the driver's seat. Every tool on this page exists to help you do exactly that. Use them freely, use them often, and reach out whenever you need support. We are here for you — not just as a casino, but as a partner in keeping play safe and enjoyable.