Terms & Conditions
Last updated: 1 January 2026
1. General Terms
These Terms & Conditions ("Terms") govern your use of Regal Rush Casino and all services we provide through our website at regalrush-casino-nz.com. By creating an account, depositing funds, or using any feature on the platform, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not agree with any provision, you must not use our services. We reserve the right to amend these Terms at any time. When changes are made, we will update the "Last updated" date at the top of this page and, for material changes, notify you via email or an in-platform message. Continued use of the platform after a change constitutes your acceptance of the revised Terms.
2. Eligibility
You must be at least 18 years old to register and play at our casino. It is your responsibility to ensure that online gambling is legal in your jurisdiction. We primarily serve players located in New Zealand, and our platform is designed with New Zealand regulations and payment preferences in mind. By creating an account, you confirm that you are of legal gambling age, that you are accessing the site from a jurisdiction where online gambling is permitted, and that you are not on any self-exclusion register. We reserve the right to request proof of identity and age at any point and to suspend or close accounts that fail verification.
3. Account Rules
Each player is permitted one account only. Duplicate accounts, accounts created using false information, or accounts shared between multiple individuals will be closed, and any associated balances may be forfeited. You are responsible for keeping your login credentials secure. Do not share your password with anyone. If you suspect unauthorised access to your account, contact our support team immediately so we can lock the account and investigate. We are not liable for losses resulting from your failure to protect your login details. All personal information you provide during registration must be accurate and up to date. If any of your details change — name, address, email, phone number — you must update them in your account settings or notify our support team promptly.
4. Bonus Terms
All bonuses and promotions we offer are subject to specific terms outlined at the time of the offer. Unless stated otherwise, the following general bonus conditions apply. Wagering requirements are set at 30x the bonus amount. For example, if you receive a NZ$100 bonus, you must wager NZ$3,000 before any bonus-derived winnings become withdrawable. All bonuses expire 30 days after activation if the wagering requirement has not been met. The maximum bet permitted while an active bonus is in play is NZ$5 per spin or round. Bets exceeding this limit may result in forfeiture of the bonus and any associated winnings. Not all games contribute equally toward wagering requirements: slots generally contribute 100%, table games contribute between 10% and 20%, and live dealer games may contribute 10% or be excluded entirely. The specific contribution rates are listed on our Promotions page. We reserve the right to revoke bonuses and void winnings if we detect bonus abuse, including but not limited to opening multiple accounts to claim the same offer, using low-risk betting strategies designed solely to clear wagering requirements, or colluding with other players.
5. Deposits and Withdrawals
We support a range of payment methods popular with NZ players, including POLi, Neosurf, Visa, Mastercard, Skrill, Neteller, and bank transfer. The minimum deposit is NZ$20 for most methods. Deposits are processed instantly in the vast majority of cases. For withdrawals, the minimum amount is NZ$30. We aim to process all withdrawal requests within 24 hours. The actual time it takes for funds to reach you depends on the payment method: e-wallets are typically instant after processing, card withdrawals take 1-3 business days, and bank transfers take 2-5 business days. We may apply a processing period of up to 48 hours for first-time withdrawals while we verify your identity. We do not charge fees on standard withdrawals, but your payment provider may apply its own charges. We reserve the right to request additional documentation for withdrawals exceeding NZ$2,000 in a single transaction or NZ$5,000 cumulatively within a 30-day period. If you have an active bonus with pending wagering requirements, withdrawal of deposited funds may result in the bonus and any associated winnings being forfeited.
6. Know Your Customer (KYC)
As part of our regulatory obligations and commitment to preventing fraud, money laundering, and underage gambling, we operate a KYC verification process. You may be asked to provide a government-issued photo ID (passport, driver's licence, or national ID card), a recent utility bill or bank statement as proof of address, and proof of payment method ownership. We aim to complete verification within 48 hours of receiving your documents. During this period, withdrawals may be held pending. If you fail to provide the requested documents within 14 days, we reserve the right to suspend your account until verification is complete. All documents are handled securely, stored with encryption, and processed in accordance with our Privacy Policy.
7. Game Rules and Fair Play
All games on our platform are provided by licensed third-party software providers and use certified Random Number Generators (RNGs) to guarantee fair and unpredictable outcomes. We do not manipulate game results. Specific game rules, payout tables, and return-to-player (RTP) percentages are available within each game's information panel. In the event of a system malfunction during a game round, that round is void and any bets placed are refunded. We prohibit the use of automated software, bots, or any tools that interact with the platform on your behalf. Violation of this rule will result in immediate account closure and forfeiture of all balances.
8. Intellectual Property
All content on this website — including text, graphics, logos, icons, images, audio clips, software, and the compilation of all content — is our property or the property of our licensors and is protected by international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any content from this site without our prior written permission. The Regal Rush Casino name, logo, and all related marks are our trademarks. Use of our trademarks without express written authorisation is strictly prohibited.
9. Limitation of Liability
We provide our services on an "as is" and "as available" basis. While we make every effort to keep the platform running smoothly and securely, we cannot guarantee uninterrupted or error-free service. We are not liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the platform, including but not limited to losses from gaming activity, system downtime, data loss, or unauthorised access to your account resulting from your own negligence. Our total liability to you for any claim arising out of these Terms shall not exceed the total amount you deposited in the 12 months preceding the claim.
10. Dispute Resolution
If you have a complaint about any aspect of our services, contact our customer support team first. We will acknowledge your complaint within 24 hours and aim to resolve it within 14 days. If you are not satisfied with our resolution, you may escalate the matter to our licensing authority or an independent alternative dispute resolution (ADR) provider. Details of the applicable ADR provider are available on request. We encourage players to resolve disputes through communication before pursuing formal channels, as most issues can be addressed quickly and fairly through direct dialogue.
11. Amendments and Governing Law
We reserve the right to modify, update, or replace any part of these Terms at our discretion. Material changes will be communicated via email or in-platform notification at least 7 days before they take effect. Your continued use of the platform following any changes constitutes acceptance of the revised Terms. These Terms are governed by and construed in accordance with the laws of the jurisdiction under which we operate. Any disputes arising under these Terms that cannot be resolved through our internal complaints process or ADR shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction. For any questions about these Terms, reach out to our support team — we are available around the clock to help.